STEP 1: INSPECTION
All rugs are inspected for pre-existing conditions. Concerns are noted and addressed and fiber type, fringe, and pile condition are documented. Photographs are taken before and after for a comparison of stain and soil removal.
STEP 2: APPROPRIATE SAFEGUARDS
Protective screening is attached over very delicate or worn areas. This protects the integrity of fragile and antique rugs, while still allowing a thorough cleaning.
STEP 3: RUG DUSTING
Rugs can hold up to ¾ of a pound of soil for every square foot before “looking” dirty.
Rugs are gently vibrated upside down to dislodge deep contamination and abrasive soils. The top side is then vacuumed to remove the loosened soil dislodged by the Rug Duster. Your rugs will last longer and will be healthier because these types of soils are nearly impossible to remove once a rug becomes wet.
STEP 4: TESTING
We test any cleaning solutions that will be used on your rug. Some rugs will “bleed” because their dyes are unstable. If bleeding is a concern, alternate cleaning solutions/techniques are used.
Risks for damage are kept at a minimum, while still achieving optimal results.
STEP 5: SPECIALTY SPOTTING
We have a vast array of premium spotting solutions and just as important, the expertise and passion to remove the most difficult of stains. If you know what a particular stain is, please inform our staff. There is a much higher chance of removing stains when the source is known.
While not every stain is removable, we safely remove many stains others have left behind. See our stain removal Guarantee*
OPTIONAL STEP 6: RESTORATION
We are experts at removing dye bleed from previous cleanings and/or accidents.
Rugs that were once thought to be ruined are restored to their original condition.
STEP 7: PRE-CLEANING TREATMENT
A mild, eco-friendly cleaning solution is applied to loosen ground in soils and spots. Many rug cleaners skip this step or perform it improperly, which leads to stains being left behind unnecessarily or damage because too much agitation was used. This detergent is also excellent for removing and deodorizing minor accidents left by pets.*
Just like soaking your hands before a manicure, pre-treating each rug is like a day at the “spa.” Each rug we clean is given the most professional care possible.
STEP 8: AGITATION
Depending on the condition of the rug the amount of agitation will vary. Lightly soiled rugs have some agitation; we use a mechanical brush or pressure washer for more soiled rugs.
Our expertly trained staff keeps your rugs’ safety in mind at all times.
STEP 9: FRINGE CLEANING
Special cleaning agents are applied and then washed away with a pressure washer. Controlled water pressure is effective at pushing the soil out of the fringe.
Your fringe will be clean and bright and eliminates the need for fringe-damaging bleaching agents.
STEP 10: GENTLE WASH CYCLE
Rugs swim in our 1200 gallon rug washer where the sanitizing/ cleaning solution gently removes contamination around and through the delicate fibers. This state-of-the-art process is the most gentle and effective method of rug washing ever developed!
Rugs are cleaner and more sanitary than ever before, without any damaging mechanical action.
STEP 11: NEUTRAL RINSE & EXTRACTION
Similar to a spin cycle on your washing machine, we use a state of the art Centrifuge® to safely remove 95% of the suspended soils and contamination. The centrifuge is slowed down as copious amounts of a special neutralizing rinse and softening agent are gently flushed through the rug. Each rug is rinsed until the water is as clear as tap water and spun until nearly dry.
All remaining contamination and any cleaning residues left behind from previous cleaners are removed, leaving your rugs cleaner, brighter, fresher, and softer than ever!
STEP 12: TREATMENTS & PROTECTION
Topical top-shelf treatments are PROPERLY applied. At other companies, treatments are applied while rugs are still dripping wet, so any applied products come dripping off the rug with the excess water. See product options below.
You receive what you pay for! Witness how other companies apply after-care products and you will understand the MAJOR difference!
STEP 13: FORCED HEATED DRYING
Rugs are hung in a climate-controlled dry room with ample air circulation, able to maintain temperatures over 120°. Heat circulation prevents any chance of mold/ bacteria from re-growing. This maintains the sanitary condition of your freshly cleaned rugs.
STEP 14: FINAL DETAILING & STORAGE
Rugs receive a final inspection before being rolled up and placed in plastic to keep safe for storage until picked up or delivered.
Your rugs will be cleaner, fresher, brighter, and sanitary. All unhealthy contamination will be removed and we guarantee your rugs to be “Food Safe Clean”, even if they were contaminated by a flood or pet accident!