When you call to schedule an appointment for a cleaning service to come out to your home, you probably have a few questions, but expect the call to take just a minute. Have you ever thought about how a company’s questions aimed at their clients can tell you a lot about the quality of the service you will receive?
Chet’s Cleaning has realized that the only way to offer consistent cleaning results is to have guidelines and programs in place. This ensures every client will receive the best results possible, regardless of cleaning situations or technician performing work.
They Ask the Right Questions
When a customer calls Chet’s Cleaning, we pride ourselves on asking questions that will properly prepare our service technicians as well as inform our customers on what to expect. Our office staff prequalifies clients because we want to gather all information needed to accommodate our client’s needs and insure the best possible service. Too often clients will call to make an appointment and will try to rush off the phone. When you make an appointment, please be prepared to take a few minutes to answer some questions.
Do you have a three year old sofa in a formal living room that you want cleaned, or is your sofa ten years old, in a family room and used daily by the whole family? Do you have children or pets? Are their stains that need to be taken out of your furniture? Different cleaning scenarios will affect the amount of time needed when we arrive. Different situations will affect when we can schedule the appointment and how much we will charge for the service.
If you are a repeat customer, we will still go over the need for you to remove breakables, clear areas to expose floors if they will be cleaned and we will ask about parking. We run hoses from our trucks so the distance from the cleaning site and where we can park will be important, especially if you live in an apartment complex or retirement community.
We pride ourselves on being one of the best cleaning companies in the greater Detroit area. Our goal is to be the most trusted cleaning consultant in the industry; having been a strictly referral-based business for over 25 years, we realize to maintain success and longevity; we must have a zero tolerance for even just one unhappy client.
A satisfied customer starts with that first phone call. We prequalify our clients by asking the questions so that we can build a long-lasting relationship with clients whose expectations we have exceeded.